Support
How can we help?
Find answers to common WheelPass questions, follow step-by-step guides, or send the support team a message.
Frequently asked questions
How do I add a vehicle?
Sign in, open Vehicles and choose Add vehicle. Enter the registration and vehicle details, then set the equipment, insurance requirements, reminders and renter information that should apply to future hires.
How does checkout work?
Create the hire and send the renter invitation. The renter confirms their identity and insurance requirements, completes the checkout inspection, and submits it to the owner. The owner reviews the exact submitted revision before both parties sign.
How does return work?
Open the active hire and start Return. Record mileage, fuel, condition and equipment. New or worsened issues are evidenced and then reviewed by the renter before the return is signed.
How do I upload insurance documents?
Open the vehicle, find Documents & renter information, then add a new record. Choose Insurance certificate, enter the policy details you want to retain and upload the supporting PDF or image.
Contact support
Send the WheelPass team a message and include as much detail as you can.